Shipping policy

Order & Shipping

Qn: When can I expect to receive my order?

Ans: On average, it usually takes about 3 to 5 weeks for your order to arrive. However, during peak periods and holiday seasons, there may be some delays. Rest assured, we're working diligently to ensure prompt delivery for you.

Qn: How can I track my order?

Ans: Please use our Tracking page https://17track.net/en to monitor your order.

Qn: What are the shipping charges?

Ans: We offer complimentary shipping for all orders. To qualify, please ensure your address has elevator access or is on the same floor as the lift landing. Otherwise, a Carry-Up Service will be applicable (refer to Delivery Information). Additionally, please note that specific locations, such as Alps Avenue, Sentosa Island, Seletar Aerospace, Jurong Island, etc., will incur a $50.00 surcharge.

Qn: Is it possible for me to update the delivery address?

Ans: If your order hasn't been dispatched yet, we're here to help with any changes (please contact us as soon as possible!). Once the order has been dispatched, we are unable to intervene in the delivery process.

Qn: I haven't received my order. What should I do?

Ans: You can track your order through our Tracking page https://17track.net/en. Alternatively, you can reach us via WhatsApp: +65 8758 5896 / Email: cs.nestcraft@gmail.com with your Order ID/Number & details.

Qn: What should I do if there are any defects or discrepancies in the delivered goods?

Ans: Customers are requested to inspect the goods upon delivery and promptly inform NestCraft Pte Ltd of any discrepancies within seven (7) days from the delivery date. Please refrain from installing the goods if any discrepancies are found. Failure to do so will result in our inability to address such discrepancies. In such cases, it will be presumed that the customer has accepted the order in good condition.